Refund and Returns Policy

Overview

Hademade product& Art printing product

Hademade product, Customized products and original design and printing products: In principle, there are no quality problems and cannot be returned or exchanged. Any claims for misprinted/damaged/defective merchandise must be submitted within 7 days of receipt of the product. For packages lost in transit, all claims must be submitted within 7 days of the estimated delivery date. Claims deemed to be an error on our part are made at our expense.

Additional non-returnable items:

Hademade product & Art printing product
Gift cards
Downloadable software products
Some health and personal care items

Heat press machine:

(1) If there are no quality problems, the buyer must bear the return shipping costs for returns or exchanges; the product packaging must be kept intact before returns or exchanges. At the same time, a handling fee for the second listing of this product will be charged: 20%*sales price;
(2) If there are quality problems, you need to submit photos and text descriptions of the problems and defects, and you can negotiate with the store to resolve the issue of returns and exchanges. Product packaging must be kept intact before returning or exchanging goods.

To complete your return

we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Heat press machine: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.